Frequently Asked Questions
Everything you need to know about your Superga order and our iconic footwear.
How do I determine my correct Superga size?
Our sneakers generally fit true to size. We recommend referring to our Size Guide available on each product page, which includes a centimeter conversion chart to help you find the perfect fit between US, EU, and UK sizing.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached. Return shipping labels can be generated through our online returns portal.
Can I wash my Superga canvas sneakers in the washing machine?
For our classic 2750 cotton canvas styles, we recommend a cool wash (30 degrees Celsius) using a neutral soap. Please remove the laces and insoles first, and always air dry your shoes away from direct sunlight or heat sources.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $75. Express shipping options are available at checkout for an additional fee.
Do you offer international shipping?
Yes, Superga Official ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Afterpay.